Customer assistance

Q: Is electric supply required?
A: Yes, installation is required complying with country regulations and with the electric drawing sent by Lemi. Lemi beds are 220 V except for special enquiries. Upon request 110 V available.

Q: Is bed installation easy?
A: Yes, absolutely. All Lemi beds are Plug and Play – they are completely assembled before shipment and ready for plug in (and for hydraulic installation whenever required).

Q:  Is drain required?
A: Whenever hydraulic installation is required, drain is required, too, according to the hydraulic drawing sent by Lemi. Floor or wall installation are possible.

Q:  How shall installation be made?
A: According to the electric drawing of equipment sent by Lemi and of standard regulations.

Q: Who shall take care of assembly?
A: The bed is assembled and tested before shipment, so the bed will be delivered completely assembled.

Q: Is the bed easy to install?
A: All Lemi beds are Plug and Play, being completely assembled and ready for plug in.

Q: In how many parts will the bed arrive?
A:  The bed is one piece only, being assembled before shipment.

Q: Is the mattress available in different colors?
A: Yes, the mattress is available in 38 different colors from two kinds of fabrics : Nefos and Spa Prestige.

Q: Is the base available in different colors?
A: Yes, several finishes are available according to the bed model.

Q: Which kind of accessories may be added?
A: A wide list of accessories upon request is available  according to the bed model.

Q: Which is the product warranty?
A: The product warranty is longlife and unique: 10 years for the metal frame, 5 years for the mattress foam, 2 years for electric parts, 1 year for heating.

Q: Who will take care of servicing?
A: Lemi ensures the exclusive Lifetime Assistance service. Contact Lemi authorised distributor in your country, or directly ask to Lemi Group Italy service@lemigroup.it

Q: Who is the Lemi distributor in my country?
A: Just send your full details to Lemi Group Italy and we will inform you about the local Lemi Authorised distributor.